Refund policy

Being satisfied with your purchase is what we are aiming for. Where that falls short, here is how returns and refunds work.

A 30-Day Window

Delivery day starts the count, and from there you have 30 days to request a return. Eligibility rests on the item staying unused, remaining in its original packaging, and coming back in the condition it left in.

Starting a Return

Reach us through the contact page with your order number and the reason behind the return. Once approved, you receive full directions on how to ship it and where to send it.

Parcels arriving without approval beforehand cannot be taken in.

Damage and Problems

Look your order over the day it lands. Anything faulty, damaged, or simply the wrong item deserves an immediate message to us, and we settle on something fair alongside you.

What Falls Outside Returns

A few categories sit beyond this policy: goods made to order or personalized, items broken through misuse, items missing their original packaging, and anything carrying a final sale tag on the day of purchase.

Refunds

Your parcel reaches us, we inspect it, and word follows on whether the refund is approved or refused. Approved refunds run back to the original payment method within 7–14 business days. Your bank or card provider may stretch that before the money surfaces.

Exchanges

Quickest path to the item you actually wanted: send the first one back, wait for confirmation, then order the replacement on its own.

Return Postage

Return postage rests with the customer as a rule. Our own error changes that — a faulty item, or the wrong one leaving our hands.

Contact

Questions about returns or refunds reach us through our contact page.